Last updated: [Jan 3, 2025]

At Procurn (“we,” “our,” “us”), we take the privacy of our users (“you,” “your”) very seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application (the “App”) and the related services we provide (collectively, the “Services”). This policy complies with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the General Data Protection Regulation (GDPR), where applicable, and is governed by the jurisdiction of Uttar Pradesh, India.

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you use our App, we collect certain personal information, including but not limited to:

• Name
• Phone number
• Email address
• Payment information (credit card or other payment details)
• Location data (from GPS or network-based location)
• Profile picture (optional)

B. Usage Information

We may automatically collect certain information about your use of the App, such as:

• Device information (e.g., type, model, operating system)
• IP address
• App usage data (such as crash logs, session duration, features used)
• Geolocation data (to provide the nearest available driver)

C. Sensitive Personal Data

In some cases, we may collect sensitive personal data such as:

• Payment information (for processing transactions)
• Location data (to provide accurate route suggestions and driver assignments)

D. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the user experience. These technologies may track how you interact with the App and can be used for purposes such as remembering your preferences or providing personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: To facilitate the booking of rides, process payments, and assign drivers.
• Improving services: To analyze usage data, troubleshoot issues, and improve the performance of the App.
• Customer support: To respond to inquiries and provide assistance related to your account or ride experience.
• Marketing and communication: To send you promotional messages, offers, and updates about our Services. You can opt-out of these communications at any time.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and legal obligations in Uttar Pradesh, India.

3. How We Share Your Information

We may share your personal information with the following entities:

• Drivers: Your name, phone number, and location data will be shared with the driver assigned to your ride to ensure safe and accurate transportation.
• Third-party service providers: We may share your data with trusted partners who assist us in processing payments, providing customer support, or improving the App.
• Legal authorities: We may disclose your personal information if required by law, court order, or other legal processes.

4. Data Retention

We will retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. We may retain certain data for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections or updates to your personal information.
• Deletion: You can request that we delete your personal information, subject to applicable legal obligations.
• Opt-out of communications: You can unsubscribe from promotional emails and notifications at any time by following the instructions in the communication.
• Location data: You can disable location tracking from your device settings, but this may impact the functionality of the App.

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Procurn India Pvt. Ltd.
M48, Pratap Vihar, Sec-12, Vijay Nagar, 
Ghaziabad, UP – 201009, India

info@procurn.com
+91 7017601927