At Procurn, we prioritize customer satisfaction and are committed to providing reliable cab booking and parcel delivery services. This refund policy outlines the conditions under which refunds will be processed for our services.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Cab Booking Services:

  • If the driver does not arrive within 30 minutes of the scheduled pickup time without prior notification.

  • If the trip is canceled by Procurn due to unforeseen circumstances.

  • If the customer cancels the ride within the free cancellation window as specified during booking.

• Parcel Delivery Services:

  • If the parcel is not delivered within the agreed delivery time due to Procurn’s fault.

  • If the parcel is damaged or lost during transit and the issue is verified by our support team.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The customer provides incorrect pickup or delivery details.

• Cancellations made after the free cancellation window.

• Delays caused by external factors such as traffic, weather, or government restrictions.

• Damage or loss of a parcel due to improper packaging by the sender.

3. Process for Requesting Refunds

To request a refund, customers must:

1. Submit a refund request through the Procurn app or website within 48 hours of the incident.

2. Provide relevant details, including booking ID, reason for refund, and any supporting evidence (e.g., photos of damaged parcels).

4. Verification and Approval

• Procurn’s support team will review the refund request within 7 business days.

• Customers may be contacted for additional information or clarification during the review process.

• Once approved, the refund will be processed and credited to the original payment method within 5-10 business days.

5. Special Conditions

• For promotional bookings, refunds will only cover the amount paid by the customer and not the promotional discount.

• In the case of partial delivery of parcels, refunds will be processed proportionally.

6. Contact Us

For further assistance regarding refunds, please contact our customer support team:

• Email: support@procurn.com

• Phone: +1-800-123-4567

• Live Chat: Available on the Procurn app and website

We value your trust and aim to resolve all refund requests fairly and promptly. Thank you for choosing Procurn!